Booking Terms and Conditions at Pelan Pelan Bali

At Pelan Pelan Bali, we prioritize your comfort and safety. Take a moment to review our Booking Terms and Conditions, designed to ensure a pleasant and secure experience for all our guests.

Exception Policies

Exceptions to our policy will not be made for any reason

Discount

We do not offer discounts, refunds or credit for arriving late or leaving early and any offered activities missed at the retreat.

Refund Policies

Pelan Pelan Bali offers no refunds for any reason, including weather, injury, or personal emergencies.

Cancelation Policies

We are committed to providing a high-quality holiday, as we have very limited spaces, we always try to maintain a standard of never cancelling a retreat with guests booked on it; therefore we expect to receive only firm bookings from guests. However, if a guest must cancel their reservation, our policy is as follows:

• If you cancel before 90 prior to the first day of the retreat you are registered for 100% of your package payment to be transferred to another retreat date within a one year period of your original booking date.
• If you cancel between 30- 90 days prior to the first day of the retreat you are registered for 25% of your payment is forfeited and 75% of your balance is credited to any other date within one year of your original booking.
• If you cancel within 30 days of the first day of your retreat 50% of your payment balance will be credited to any other available date within one year of your original booking, 50% of your payment is forfeited.
• If a guest cancels within 14 days of their retreat start date, their payment is forfeited in full.
• All cancellations must be received in writing sent via email or registered mail. Pelan Pelan Bali is not responsible for expenses incurred in preparation for any cancelled trips, such as airline tickets, or for costs incurred due to travel delays, flight cancellation or illness.
• We require all participants to obtain travel insurance with a trip cancellation policy which covers the individual. Please check with your travel insurance company for more detailed information.

Transfer Policy

A retreat reservation is fully transferable to another person over the age of 18, for the same date and package.

Consent for Photography/Filming

During your stay, you might be photographed/filmed around the common areas at the retreat (with every respect for your privacy!). When booking you agree to the terms and allow us to use images with you on it for Pelan Pelan marketing purposes (No worries, we won’t use any unflattering footage. If you however really want to stay incognito, let us know!)

Vehicle Rental Responsibility Disclaimer

Pelan Pelan Retreat can organise a car or motorbike for rent, but keep in mind that the company only organises it but does not let it directly to you. Therefore, the company cannot be held responsible for any accident or injury, which results from the poor quality of the vehicle.